Pocket Capsule partners with global merchants and in order to provide you the best prices and a unique global shopping experience.
- How much is shipping?
- Currently our policy is to offer free shipping for all orders over $99.
- How long does it take for an order to arrive?
- It takes around 1 week in European countries and 2 weeks to US.
- Can I have a tracking number?
- All completed orders will be given a tracking code with a link. Please check your e-mail or contact us.
- Why have I not received any order confirmation details?
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Throughout the buying process we send multiple emails, including an order confirmation, a processing notice, and a completed order notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
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- What is your refund policy?
- If the box with which the product was shipped in has not been opened then please contact our support and we can negotiate a refund. This has to be done within 1 week after receiving the product. The buyer will cover the shipping fees for returns.
- If the buyer does not show up for the package at the postal office (or is unavailable for DHL calls or e-mails) then the buyer is eligible for 50% refund when contacting us within 5 weeks after the order has been placed.
- If the buyer has received the product then our general rule of thumb is not to offer refunds because food supplements are not refurbishable.
- If you have any questions then please contact us before ordering. That way we can guarantee your satisfaction.